SugarCraftShop will accept returns of most items* within 14 days of the date order was delivered, in line with the Consumer Contracts Regulations 2013 and other statutory obligations. The Customer must contact SugarCraftShop directly on 0141 427 2777 within 14 days of delivery to arrange returns. Items returned without prior authorisation will not be processed for refund. On receipt of returned goods in an unused condition, or the Customer providing evidence of having returned the goods, SugarCraftShop will refund the full amount including basic delivery costs.
*Certain items such as edible goods, customised goods, cut ribbon and items designed and approved for coming into contact with foodstuffs (e.g. cake boards) and specially ordered items are exempt from the returns policy. In the case of sugarcraft items this is for food safety and hygiene considerations and in the case of customised items it is simply because the goods may not be of any use to another customer.
If goods are supplied incorrectly or are faulty, SugarCraftShop will accept returns and will replace or refund as the customer prefers, reimbursing the customer any reasonable return P&P costs. In this instance “reasonable” is deemed to be as using the same or comparable service as used for shipping the original order. The customer is responsible for the safe return of the item(s). Where the goods are correct but the customer changes his/her mind, SugarCraftShop will only accept return of goods which remain in original packaging and which arrive at SugarCraftShop's offices in “as new” re-saleable condition. Once the item has been received SugarCraftShop will refund the value of the goods and basic delivery costs.
SugarCraftShop will not sell second-hand edible goods of any description, even if packaging is intact. SugarCraftShop, therefore, cannot accept the return of any edible item unless it was supplied incorrectly or is faulty.
Timescale is entirely the responsibility of the customer. SugarCraftShop offers a range of shipping options and ensuring sufficient time for the order to arrive and to be replaced if necessary is solely the responsibility of the customer.